Long-term care insurance policies sold in Florida fall under the oversight of the Florida Office of Insurance Regulation, operating under Chapter 627, Part XVIII of the Florida Statutes and Rule Chapter 69O-157 of the Florida Administrative Code (Florida OIR, Long-Term Care). Consumer complaints and general assistance run through a separate channel — the Department of Financial Services, which publishes its own plain-language resource, "Long-Term Care: A Guide for Consumers" (Florida DFS).

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